Privacy Policy

Patient Privacy

“Your medical record is a confidential document”

The National Privacy Principles in the Privacy Act set out how this Practice should collect, use, keep secure and disclose Personal Information.

The Principles give you a right to know what information we hold about you and a right to correct that information if it is wrong.

What information may be collected?

To provide you with quality, ongoing health care, this practice will need to collect information about you. This will include your personal, medical and family health information. The Privacy Act (Dec 2001) requires that the doctor has your consent to collect and use this information at his/her discretion .

How will this information be used?

Your information will be used in the normal course of managing your healthcare and for associated administrative purposes. This will include referrals to specialists (including radiology and pathology) and allied health providers. In addition access may be required as part of our ongoing professional, clinical, teaching and quality assurance programs. De-identified information may be used for research purposes.

Patients should be aware that there are some instances where we are legally bound to disclose some of your personal information such as mandatory reporting of communicable diseases.


Your health care records are stored safely and securely to prevent unauthorized access.

Suggestions / Complaints

We welcome any suggestions or feedback relating to all aspects of your medical care which may assist us in improving our service to you. There is a suggestion box located at reception. All feedback is confidential and any input is appreciated.

Is is important to us that we meet your expectations about the way in which we manage your information. Please do not hesitate to discuss any concerns, questions or complaints about any issues.

If you have any problems we would like to hear about it. We take your concerns, suggestions and complaints seriously. However if you wish to take the matter further and feel that you need to discuss the matter outside the surgery there are several options available

Health Care Complaints
Level 30, 570 Bourke Street
Melbourne VIC 3000
Tel: (03) 8601 5222
Regional Free call
Number: 1800 136 066 or
1300 582 113
Health Commission
PO Box 199
Rundle Mall
SA 5000
Tel: (08) 8226 8666
Regional Free call
Number: 1800 232 007
Health Care Complaints Commission
Locked Bag 18
Strawberry Hills NSW 2012
Tel: (02) 9219 7444
Regional Free call
Number: 1800 043 159

Access to Health Records

You do have the right to access your information. While not required to give reasons for this request, you may be asked to clarify the scope of the request. There are some circumstances in which access may be denied. A charge will be payable for a patient to access this information. Upon request, on receipt of a signed consent form, a patient’s health information held by this practice will be made available to another health service provider.