Consultations are by appointment. If you have multiple medical issues to discuss, please make a longer appintment to allow for this and to reduce prolonged waiting times for other patients.
Standard Consultation (<15 minutes):
Most routine appointments fall into this category.
Long Consultation (15 to 30 minutes):
Ideal for multiple health problems, counselling and mental health related issues, care plans and Allied Health Service referrals, Health assessments, Men’s and Women’s Health Checks.
Extended Consultation (30 minutes or longer):
Insurance medicals or pre-employment checks that cannot be done within 30 minutes.
For an extended consultation, please ask our reception staff. Every effort will be made to accommodate your preferred time and doctor.
After Hour Appointments:
If you require medical attention out of the practices hours, there will always be an “on call” doctor available.
For all after hour medical attention, telephone 5021 1688. An answering service will direct you to the “on call” doctor.
Saturday Morning Clinics
Saturday morning clinics operate at Ontario Family Practice from 9am to 12 noon.
Aged Care/Nursing Home Visits:
Doctors at our practice will conduct nursing home visits for patients whose condition prevents them from attending the surgery. These arrangements are made through our reception.
Telephone Calls: Your doctor can be contacted during normal business hours. If you have an emergency, your call will be triaged by one of our practice nurses then put through to your doctor if required. Non-urgent calls will be taken as a message, and your call will be returned by the doctor.
IMPORTANT: If you have a medical emergency where an individual’s life may possibly be in danger – please promptly dial 000 for emergency services.
For non-life threatening medical emergencies, you can call through to the clinic. One of practice nurses will triage the call and advise if we can assist you. She will put your call through to the doctor, when it’s required.
Examples of non-life-threatening medical emergencies include: bone fractures, lacerations, minor wounds, concussion, infections, nose bleeds, acute abdominal pains, asthma attacks, allergic reactions.